The challenge
A monolithic banking environment made process improvements slow and delayed feedback between business stakeholders and IT.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a bank connected cloud-based customer processes to its existing system of record
A process can evolve while its authoritative records remain in place. This bank connected a new engagement layer to its existing core. Explore the reported delivery practices and the boundaries that make that approach work.
RESULTS REPORTED IN THE SOURCE
3
delivered projects digitizing end-to-end banking processes
1–2 days
reported bug-fix turnaround, compared with a week or more
Weekly
demonstrations with business stakeholders
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The bank introduced OutSystems as a cloud-based system of engagement above its existing system of record, digitizing end-to-end customer processes.
The outcome
The source reports three delivered process projects, weekly stakeholder demonstrations and bug fixes completed in one or two days compared with a week or more outside the platform.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Draw the boundary between interaction and authoritative records.
A new process layer needs a clear understanding of which records remain in the core system and how updates are confirmed. Define failure and recovery behavior alongside the customer journey. OutSystems specialists can reinforce delivery without making the application boundary an implicit assumption.
02
Use a demonstration to resolve the next business decision.
A weekly review is useful when stakeholders can assess a working process and settle specific questions. Keep the acceptance decision and resulting backlog visible to the team. Additional OutSystems expertise can support implementation while business owners retain responsibility for the process and its controls.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.