The challenge
A national tourist tax-refund initiative needed connected digital interactions among merchants, shoppers, authorities and payment services.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a payments provider reduced a tourist tax-refund claim from thirty minutes to two
A refund journey crosses more boundaries than a single screen can show. This provider connected merchants, purchase information and claims. Explore the reported delivery and the distinct stages behind a shorter customer process.
RESULTS REPORTED IN THE SOURCE
4
months to implement the digital refund solution
≈13,000
merchants joining in the first year of operation
2 min
refund-claim process, previously around thirty minutes
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
The provider delivered an OutSystems solution connecting point-of-sale eligibility checks, purchase records and refund monitoring and claims.
The outcome
The source reports a four-month implementation, around thirteen thousand merchants joining in the first year and a refund-claim process reduced from approximately thirty minutes to two.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Connect eligibility to the transaction record.
A fast check at the point of sale needs a clear relationship to the purchase and the later claim. Define which service owns each decision and how exceptions reach an authorized reviewer. An OutSystems team can connect the journey while the responsible organizations retain policy and payment decisions.
02
Measure each stage before describing the whole experience.
Eligibility checks, export validation and refund claims have different clocks and completion events. Track them separately when prioritizing improvements. Specialist developers can reinforce the next release while the business keeps an accurate view of where customers still wait or abandon the process.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.