The challenge
A lending specialist needed to replace a third-party application before losing access to a critical digital service.
OUTSYSTEMS IN ACTION / BANKING & FINANCIAL SERVICES
How a lending specialist delivered a configurable platform in fifteen weeks after discovery
Losing a third-party application creates an urgent question: what must the replacement make possible? This specialist used discovery to define the next platform. Explore the separate discovery and delivery phases and the configurable application journey.
RESULTS REPORTED IN THE SOURCE
15
weeks of delivery following the discovery phase
3
weeks in the preceding discovery phase
<10 min
reported time to complete a loan application
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It worked through a focused discovery phase and built an OutSystems business-lending platform configurable for different credit-union requirements.
The outcome
The source reports three weeks of discovery followed by fifteen weeks of delivery, with loan-application completion described as taking less than ten minutes.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Use discovery to define the replacement boundary.
Identify the workflows, records and customer responsibilities that must move before the existing service becomes unavailable. Test the most important journeys with a visual prototype. This gives a specialist development team a release scope shaped by operating continuity as well as the features the business wants to improve.
02
Separate application intake from the lending decision.
A clearer form can reduce friction in providing information, but the review still needs defined owners, evidence and exception paths. Agree those responsibilities with the service team. OutSystems professionals can implement the configured workflow while qualified business owners retain responsibility for lending rules and decisions.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.