The challenge
Field and remote service teams needed a simpler way to record and monitor customer requests using information from SAP.
OUTSYSTEMS IN ACTION / ENERGY & UTILITIES
How a software provider launched a SAP-connected field-service app in two months
A field worker needs a clear service task, with the right ERP information behind it. This provider connected that experience to SAP. Explore its first application delivery and the specific customer context behind the reported cost result.
RESULTS REPORTED IN THE SOURCE
2
months to deliver and deploy the first version
2 developers
team size for that reported first version
≈$300k
software and hardware savings for the first SaaS customer in its first year
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
A software provider built an OutSystems mobile and web application integrated with SAP Business One and focused on the tasks service staff needed to complete.
The outcome
The source reports a first version delivered by two developers in two months and close to $300,000 in software and hardware savings for its first SaaS customer during that customer’s first year.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Expose the task the field worker needs, with a clear system boundary.
A service request may depend on ERP information without needing the full ERP interface on a mobile device. Map the fields and actions required at each step and how updates return to the system of record. Those decisions give developers a focused workflow and explicit integration responsibilities.
02
Assess economics against the customer’s actual starting point.
Hardware, existing applications and operating responsibilities differ between organizations. Identify those costs and the scope being replaced before using another customer’s savings as a planning reference. OutSystems professionals can help implement the workflow while the business evaluates the delivery and support model that fits its own operation.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.