The challenge
A port-agency business depended on a third-party platform that limited digital changes and required repetitive customer-service workarounds.
OUTSYSTEMS IN ACTION / LOGISTICS & TRANSPORTATION
How a port-agency business replaced a constrained legacy platform in nine months
A platform becomes a constraint when every routine change or customer update needs another workaround. This business replaced its legacy service with connected portals and APIs. Explore the reported delivery and the decisions behind greater operational control.
RESULTS REPORTED IN THE SOURCE
9
months to deliver the replacement system
15
sprints in the reported delivery program
APIs
customer integrations for port and financial information
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It worked with a delivery partner to build an OutSystems replacement connecting vessel, port-visit and financial information with customer portals and APIs.
The outcome
The source reports delivery in fifteen sprints over nine months, with configurable tariff updates and connected customer information in the new system.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Plan cutover around the dependencies that must move together.
A replacement tied to financial records may have limited options for running old and new workflows in parallel. Identify those constraints early and agree the evidence for a controlled transition. That gives an OutSystems team a delivery plan shaped by operating dependencies as well as application features.
02
Make routine configuration an owned business capability.
Review which recurring tariff or reference-data updates require a developer today and which can become controlled configuration. Define who can change them, what needs review and how an error is corrected. Specialist developers can implement those controls while service teams retain the context behind the information their customers rely on.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.