The challenge
A food-ingredients business needed to test digital ideas and connect employee and customer experiences across an established enterprise landscape.
OUTSYSTEMS IN ACTION / CONSUMER GOODS, FOOD & BEVERAGE
How a food-ingredients business connected customer experiences across more than twenty countries
A promising idea needs a useful test before it becomes a larger delivery commitment. This business connected digital experiments with its enterprise systems. Explore the reported reach and the decisions behind experiences that can keep evolving.
RESULTS REPORTED IN THE SOURCE
20+
countries using the reported customer hub
1,500+
specialist users of the separate collaboration application
Weeks
reported timeframe for selected proofs of value
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It used OutSystems for collaboration, research workflows, quality information and a customer hub integrating data and business rules.
The outcome
The source describes a customer hub used in more than twenty countries, a collaboration application with over fifteen hundred specialist users and selected proofs of value developed and validated within a few weeks.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Give a proof of value an observable user task.
An early application becomes useful when people can test a specific behavior and explain what should improve. Agree the task, the feedback and the next decision before adding more scope. This helps the team distinguish an idea worth extending from a demonstration that looks complete but leaves the service question unanswered.
02
Connect the experience to the systems that own its information.
A customer hub needs consistent data and clear responsibilities across the applications behind it. Identify which system owns each record and how updates or exceptions appear in the journey. OutSystems professionals can help implement that orchestration while business teams define the experience and operating rules they want to support.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.