The challenge
A government with limited development capacity needed connected digital services for citizens.
OUTSYSTEMS IN ACTION / GOVERNMENT & PUBLIC SERVICES
How a government reused its digital-service foundation to build a wallet in two months
A useful digital foundation should make the next citizen service easier to build. This government extended an existing portal into a wallet by reusing components and integrations. Explore the two-month delivery and the ownership decisions that make reuse sustainable.
RESULTS REPORTED IN THE SOURCE
2
months to develop the digital wallet
Reused
components and integrations from an existing citizen portal
Connected
identity, portal and wallet service capabilities
THE BUSINESS CHALLENGE. THE CHANGE. THE RESULT.
The change
It established an OutSystems service foundation with identity, a citizen portal and reusable integrations, then extended that foundation to a digital wallet.
The outcome
The source reports the wallet was developed in two months by reusing components and registry integrations from the existing portal.
Source: customer case study published by OutSystems. Brief prepared by Digital Alchimia.
DIGITAL ALCHIMIA’S DELIVERY PERSPECTIVE
What could this approach unlock for your business?
The useful next step is to connect the story to your own operating reality. Here are the questions we would bring into that conversation.
01
Design shared foundations around service ownership.
Identity and registry integrations can support several journeys, but each capability still needs a responsible owner and clear change rules. Agree what applications can rely on and how a change is communicated. Those boundaries make reuse more useful when a small team takes on the next citizen service.
02
Keep the citizen journey coherent across applications.
A portal and a wallet should make the next action and the status of a request understandable. Review navigation, confirmations and the information carried between services with users. OutSystems professionals can help implement that connected experience while service owners define the responsibilities behind each interaction.
START WITH THE WORK THAT NEEDS TO CHANGE
You bring the business challenge. We help shape the delivery team.
Digital Alchimia provides OutSystems professionals and delivery expertise for application development, modernization and evolution. Whether you need to reinforce an existing team or explore a new initiative, we can discuss the capabilities, responsibilities and next steps that fit your context.
A useful starting brief
✓ The process or customer journey you want to improve
✓ Where work waits, repeats or depends on disconnected systems
✓ The expertise already available in your team
✓ The outcome you want to measure and the timeframe to explore
Turn a promising idea into a useful conversation.
Tell us where your business needs to move faster and where your team needs additional expertise. Let’s explore an OutSystems approach shaped around your requirements.